Laura Hernandez
I’m a Learning Experience Designer with over 8 years of experience creating impactful learning solutions for adult learners.
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I’m passionate about customer experience, understanding the needs of learners and customers, and designing engaging strategies that enhance product adoption and empower users.
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I’m currently pursuing a full-time MBA at UBC Sauder School of Business, and I am open to new opportunities where I can apply my background in learning experience design, customer engagement, and strategy.
WORK EXPERIENCE
June 2024 -
June 2025- Instructional Designer
LevelAccess​​
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Instructional Designer at Level Access, specializing in e-learning training on accessibility and product education.
Dec 2022 -
June 2024- Technical Support Manager
Brightcove
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I managed a team of Technical Support Representatives and Tier 1 Technical Support Engineers that help customers with their technical inquiries about Brightcove’s Cloud-Based Video Streaming platform and OTT streaming services, providing guidance, mentorship, and training to ensure high performance and achievement of Business objectives.
2021 - 2022 - Instructional Design Manager
Brightcove
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I managed Brightcove’s global customer-facing instructional design team for a year and a half. We build self-paced training and webinars in Captivate and Articulate Rise.
2019 - 2021 - Instructional Design
Brightcove
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As an instructional designer, I helped launch the Brightcove University program, defined processes for course creation, and designed and developed engaging e-learning content to train customers applying Addie, Design Thinking, and Learning Experience Design methodologies.
2016 - 2019 - Research Associate
Tecnologico de Monterrey
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I was a research associate for Conacyt and the Government of Guadalajara to design educational and business models, content strategy, and instructional design for a public online university.
2016 - 2019 - Adjunct Professor
Tecnologico de Monterrey
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• Teach college courses for the design and animation department
• Design curriculums and develop immersive workshops for international students and students from other campuses
• Design of evaluation strategies and methodologies for the internal assessment center
2014 - 2016 - Research Professor
ITS Chapala (Now Mario Molina Institute)
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• Teach college courses for the design and animation department
• Continuing education and curriculum development for virtual education
• Manage student team for content creation of virtual education assets
EDUCATION
TRAINING AND CERTIFICATIONS
2025 -
2027 Expected- MBA
UBC Sauder
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2016 - 2018 - M.Sc Education
Universidad TecMilenio
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2013 - 2015 - M.A. 3D Animation
3DMX
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2007 - 2012 - B.A. Animation and Digital Art
Tecnologico de Monterrey
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2011 - Traditional Animation Diploma
Vancouver Film School
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2022 - Learning Experience Design
NOVOED
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2020 - Web Development Bootcamp
BEDU
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2019 - Serious Games for Healthcare Workshop
Amerike
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2018 - Instructional Design Certificate
Tecnologico de Monterrey
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LANGUAGES
SOFTWARE
Spanish - Native
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English - Fluent (TOEFL ITP 643)
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French - Intermediate B1
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Adobe CC: Illustrator, Photoshop,
Premiere Pro, After Effects
Adobe Captivate
Articulate 360
Autodesk Maya
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Basic Level
JS, CSS, HTML
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